Privacy Policy
Access Your Ability Solutions (AYAS)
Purpose
This Privacy Policy applies to everyone who interacts with Access Your Ability Solutions (AYAS), our related entities, agents, and contractors. We are committed to protecting your privacy and collecting, storing, using, and disclosing personal information responsibly and transparently when we deliver our services and conduct our business. This Privacy Policy will inform you how we may collect, hold, use, and disclose personal information about you, in accordance with the requirements under the Privacy Act 1988 (Cth) (the Act) and other applicable legislation. Please be sure to read this entire Privacy Policy before submitting personal information to us, our agents, or contractors. In this Privacy Policy, "we" and "us" refers to Access Your Ability Solutions, and "you" refers to any individual about whom we collect personal information.
About Access Your Ability Solutions (AYAS)
AYAS is dedicated to providing compassionate, high-quality support services to individuals with disabilities, fostering an inclusive and supportive community.
What is Personal Information?
Personal information is any information about an individual, such as name, age, telephone number, email address, profession, or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What Personal Information Does AYAS Usually Collect and Hold?
The type of personal information we collect and hold may include:
Your personal details, such as your name and date of birth.
Your contact details.
Health-related information, such as medical diagnosis, medication requirements, and care plans.
Information relevant to administering your payment arrangements, such as your NDIS number, NDIS plan manager details, and basic payment details.
Government identifiers such as Medicare number, Centrelink reference number, and others.
Any other types of personal information which enable us to deliver our services, perform our activities, and functions.
If you are receiving services from us, all information we collect from you is classified as "sensitive information" under the Act. We will collect, use, and/or disclose your personal information with your consent or as otherwise permitted by law.
Passive Information Collection
When you visit any of AYAS’s websites and online resources, our quality and performance software and internet service providers record anonymous information for statistical purposes only, including:
The type of browser, computer platform, and screen resolution you are using.
Your traffic patterns through our site, such as:
The date and time of your visit to the site.
The pages you accessed and documents downloaded.
The previous page you visited prior to accessing our site.
The internet address of the server accessing our site.
Our quality and performance software uses cookies when collecting this information. No attempt is or will be made to identify you or to use or disclose your personal information except where required by law.
How We Collect Your Personal Information
We collect your personal information in several ways, including:
Directly from you, when you provide it to us or our agents, support coordinators or contractors, such as in application forms, over the telephone, or in person.
From publicly available resources.
By analysing our own records of your use of our services.
Monitoring devices such as surveillance cameras installed at various places (if applicable).
We may also collect your personal information from:
Healthcare and service professionals and health service providers involved in your care if you have given them consent to do so or as authorised by law.
Government agencies responsible for administering applicable benefits and entitlements.
Family members, a carer, an attorney, a guardian, or other authorized persons.
Why Do We Collect, Hold, Use, and Disclose Personal Information?
We require personal information to operate as a business. Non-disclosure or withholding some of your personal information may mean we are unable to meet your request or provide our services to you.
The personal information you provide us may be used for several purposes connected with our business operations, including:
Meeting your goals.
Supporting your chosen quality of life.
Verifying your identity.
Facilitating the provision of our services to you.
Assisting in determining your suitability for a position as an employee or contractor.
Addressing or responding to any requests from you.
Informing you of existing and proposed services we provide.
Developing and improving the quality and scope of the services we provide and seeking your feedback.
Assisting in investigating your complaints, feedback, and inquiries.
Other purposes reasonably necessary in connection with our normal functions and activities.
Direct Marketing Communications
We may send our clients direct marketing communications and information about our products or services from time to time, that we consider may be of interest to you. These communications may be sent in various forms, including email, SMS, and mail, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
We will not use or disclose your personal information for direct marketing purposes unless you have provided your consent or as authorised by law. You always have the right to opt-out of receiving this information. If you wish to stop receiving direct marketing communications, please contact us at sebastian@accessyourabilitysolutions.com.au, and we will remove your contact details from our marketing database.
Who Will My Personal Information Be Disclosed To?
We may disclose your personal information in certain circumstances, such as:
Where we are required or authorised by law.
Where you have consented to us doing so.
We may also disclose your personal information to:
Our related entities.
Persons engaged in providing us with professional, business, technology, and corporate services when reasonably required.
Relevant government agencies that regulate or oversee our services.
Without your consent, we will not disclose your personal information to third parties.
Does My Personal Information Leave Australia?
We will only send your personal information outside Australia:
If we are authorised to do so by law.
If you have consented to us doing so.
Access and Correction
You have the right to access the personal information that we hold about you. Any requests for information will be processed within a reasonable timeframe (usually within 10 business days). You may also request to change personal information about you if it is inaccurate, incomplete, out-of-date, or misleading.
If we are unable to grant access to or correct your personal information, we will provide an explanation of why.
Storage and Security
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorized access, modification, disclosure, or destruction. We may store your files in paper format and/or electronically. We implement a range of physical and electronic security measures to protect the personal information we hold, including:
Physical access restrictions.
Password protection and multifactor authentication.
Encryption of personal information before sending to third-party storage providers.
What If I Have a Complaint or Question?
If you have any questions or concerns about our collection, use, or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Act, please contact us or use our feedback and complaints page.
Last Updated
09/10/2024 1:00pm